Buying safely on Proantic

On Proantic, you find objects sold only by professional antique dealers.
Each antique dealer is therefore bound to respect the rules of commerce, as well as the rules of internet commerce and distance selling.

Before purchase:

Before you decide to buy, contact the antique dealer and discuss all the points that interest you, either by e-mail or by phone.
For example, information on delivery and shipping costs, commercial guarantees…
If the antique dealer is close by, don’t hesitate to go and see the objects that interest you.

At the time of purchase:

Always ask for an invoice, which includes the description of the object and the important points (brand, materials, general condition…)
Every antique dealer has an interest in making transactions as smooth as possible, so don’t leave a problem or question unanswered, always contact the dealer if in doubt.

Right of withdrawal:

From the date of receipt of the goods, as a customer, you have a legal period of 14 days to change your mind.
The customer does not have to provide any justification and cannot be charged any penalty, except for return shipping costs.
If the customer exercises their right of withdrawal, the refund must be made no later than 30 days after the date on which they exercised this right.
The goods must also be returned within 30 days, in their original condition.

For more information: official website of the public service

Information on Proantic’s responsibility:

Proantic allows you to get in touch with professional merchants.
Proantic does not control or participate in any way in exchanges or sales between antique dealers and their clients.
Proantic does not receive any commission on sales.
As such, disputes between customers and antique dealers cannot engage the responsibility of Proantic. (cf: legal mentions.)