BUYING SAFELY ON PROANTIC
On PROANTIC, you will find objects sold exclusively by professional antique dealers.
Each dealer is therefore required to comply with commercial regulations, as well as with the rules governing e-commerce and distance selling.BEFORE PURCHASING
Before making your purchasing decision, contact the dealer and discuss all the points that matter to you, either by email or by phone. For example: information relating to delivery times, shipping and delivery costs, and commercial guarantees.
If the dealer is located nearby, do not hesitate to visit in person to view the items you are interested in.
At the time of purchase
Always ask for an invoice stating the description of the item and including the essential details (period, materials, general condition, etc.).
Each dealer has a strong interest in ensuring that transactions run as smoothly as possible. Do not leave any issue or question unresolved; always contact the seller if you have any doubts.
Right of withdrawal
From the date of receipt of the goods, you, as a customer, have a legal period of fourteen days to change your mind.
You do not need to justify your decision, and no penalty may be imposed, with the exception of return shipping costs.
If the customer exercises their right of withdrawal, the refund must be issued no later than 30 days after the date on which the right was exercised.
The goods must also be returned within 30 days, in their original condition.
Find out more on the official French public service website
All you need to know about your right of withdrawal (in French)
Video and FAQ on the consumer’s right of withdrawal (in French)
INFORMATION ON THE ROLE OF PROANTIC
PROANTIC enables you to get in touch with professional dealers.
PROANTIC does not control or take part in any way in the exchanges or sales between antique dealers and their customers.
PROANTIC does not receive any commission on sales.
As such, any disputes between customers and sellers cannot engage the liability of PROANTIC (see legal notices).
